I have been asked by my Hirer to deliver more work than was originally agreed. What can I do?
If you have been asked to provide more work than was specified in your initial agreement with the Hirer, you can choose to either complete the new work(s), or decline the request for additional work and raise the invoice for the initial agreed amount, as normal.
If you choose to deliver the extra work(s), you then need to request an extra deposit to be paid to you for the work (as agreed with the Hirer).
After completing the additional work(s), you need to raise an invoice for the agreed amount for the extra work.
The Hirer will receive these requests and must pay you accordingly.
If the Hirer Declines the Deposit and/or the Invoice
You MUST NOT start working on any additional tasks prior to the Hirer agreeing to,and releasing extra funds into the Project Workstream.
Furthermore, if after completing the extra work(s) the Hirer declines your invoice for the additional work(s) done, you must speak with the Hirer immediately about the issue, by using the MESSAGES feature in your Project Workstream. You must ask the Hirer their reason(s) for declining your invoice and try to come to an agreement with them about the payment for the extra work(s) that you have completed.
If You Cannot Reach an Agreement
If the Hirer still does not accept your invoice and does not agree to pay you the additional agreed amount for the extra work(s), you then need to Raise a New Dispute via your Account. A member of our Dispute Resolution Team will also monitor the Dispute Handling process.
Please note, as per our Terms of Services, we charge a Dispute Handling Fee of £15.00 (+ VAT) GBP or 5% of the total dispute amount, every time a user raises a new dispute.
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