• Build on product messaging that sets new products apart from others in the market to give them a unique selling point
• Communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling process.
• Plan and participate in the launch of new services and products which involve several different departments.
• Take part in presentations.
• Deliver the operating plan: the achievement of growth objectives including market share, revenue, profit and return on investment for all the channels/categories of business and/or key customers.
• Responsible for managing and implementing marketing activities through research, strategic planning and implementation.
• Portfolio management in terms of risk, size and product performance,
• Use market research data to establish product pricing.
• Builds product position by locating and developing, defining and closing business deals
• Track team members contributions and accomplishments
• Examine risks, profits and potentials for the business opportunities

• Design, create and launch products, manage three B2B partnerships with over 90,000 clients
• Own, develop, manage, and groom product road maps to align internal stakeholder expectations and timelines, using product data and emerging customer insights to strategize about current and future product development.
• Product planning and execution throughout the Product Life Cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
• An expert with respect to the competition and develop the core positioning and messaging for the product.
• Run beta and pilot programs with early-stage products and samples.
• Perform product demos to customers and set pricing to meet revenue and profitability goals.
• Work with external third parties to assess partnerships opportunities.
• Analyze marketplace and competitors for opportunities to seize, lessons to learn, pricing to beat, and insights in order to delight future users.
• Provide leadership during the product development process, ensuring that customer's interest is considered and protected and stakeholders aligned on the path.
• Worked closely with all product marketing and Contents departments to create and maintain marketing materials for sales presentations and client meetings.
• Maximize team efficiency through adequate collaboration with other business unit and external partners to achieve business objective
• Evaluate consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
• Strategic management of the products portfolio and developing relevant risk management policies in line with global best practices

Established seven B2B partnership and managed seven B2B partner relationship with over 60,000 clients as well as coordinated product life cycle
Established work plans; set strategies & performance targets to monitor progress
Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
Managed diverse relationship to achieve increased product sales
Explore opportunities and add values jobs done

• Assessed existing and prospective customer’s needs via telephone, social media & emails and providing a prompt response or escalating to relevant colleagues.
• Assisted customers to complete loan applications, bill payments, funds transfer, card set-up, and loan repayments.
• Resolved complaints within allotted times to meet response targets.
• Supported the collections process by making calls to customers at risk of falling into arrears and arranging repayment plans.
• Handled 120 calls per day to address customer inquiries and concerns.
• Monitored social media and online sources for industry trends.
• Ensured proper documentation in information system on time & checked accuracy
• Ensured that customers are treated cordially and are held in high esteem
• Facilitated direct sales by instructing team members to inform existing customers about new products encouraging them to make sales

• Enlightened and educated customers on Products and Services.
• Identified and resolved customer’s complaint efficiently & effectively
• Managed length of calls and Listen to customer’s needs
• Handled 80 calls per day and recorded all calls using V-tiger CRM solutions.

Actuarial Science (Master of Risk Management)

Economics